Shopping Information & Refund Policy

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Thank you for choosing our handmade desserts.

To protect every customer’s rights and allow us to prepare and arrange your order smoothly, please read the following information carefully.

 

Order Information

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All desserts are freshly made after your order is placed.

For birthday cakes, please place your order at least 5 days in advance to allow enough time for preparation and production, ensuring the best quality and freshness.

Product images are for reference only. As all items are handmade, slight differences may occur. Please understand that every dessert is unique.

If you have any allergy concerns, such as nuts, dairy or eggs, please let us know before placing your order.

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Refund & Exchange Policy

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As desserts are fresh and perishable food products, the 7-day cooling-off period does not apply.

Once an order has been confirmed, it cannot be cancelled.

Please make sure you have confirmed your pick-up date and flavours before placing your order.

If you have any special circumstances, please contact our customer service by phone after placing your order.

If you notice any obvious damage or issues caused by circumstances beyond your control when collecting your order, please take photos and contact us on the same day. We will assess the situation and provide reasonable compensation or a replacement where appropriate.

Pick-up & Payment

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Available options:

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Studio Pick-up / Delivery to selected areas for orders meeting the minimum spend or with a delivery fee paid.

Free delivery may also be available for orders over $100 within a 5 km radius of our studio, for example Eastwood.

Please enter your delivery address at checkout to check whether your location is within the delivery area.

If you have any questions, you can contact us using the contact details at the bottom of our website.

 

Payment Method: Online bank transfer /

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Please collect your order during your selected pick-up time.

If you have any special circumstances, please contact our customer service by phone in advance to confirm an alternative pick-up arrangement.

If someone else will be collecting the order on your behalf, please let us know in advance.